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Skills

Systems & Programs

AWS Lambda

DynamoDB

Linux

PowerBI

Tableau

WordPress

MS Office

Adobe CC

Jira

Languages

JavaScript

HTML/CSS

Python

Flask

Selenium

Java

SQL

Object-Oriented Programming

Agile

Concepts

Differential Equations

Social Media Marketing

Advertising

Color Theory

Education

Bachelor of Science in Computer Information Systems & Technology

The University of Texas at Dallas

Richardson, Texas

Product Development Focus

Related Coursework

Work Experience

App Development & Business Analysis Intern, ConocoPhillips
May 2024 – July 2024

– Lead 12 interns through informal mentorship as a returning intern, and serve as the point of contact with leadership.

– Analyze Lower48 Portal Web App for UI/UX issues, identifying a 30% potential improvement in user satisfaction.

– Collaborate with 25+ BUs, Stakeholders, and Leadership to understand needs and collect comprehensive feedback.

– Identify change requests and create mockups with Adobe XD, demonstrating streamlining of user experience by 30%.

– Present a technical requirements document to BUs using Agile methods to manage workflow and ensure alignment.

Web Design Admin, Red Brick Family
January 2018 – Present

– Architect and design 4 web systems with modular functions and content management features, including e-commerce.

– Digitize registration forms, reducing registration time by 50% and streamlining processes for over 100 users annually.

– Implement Search Engine Optimization plan, improving internet business placement and client procurement by 50%.

– Conceptualize and integrate 360-degree virtual tours, attracting over 100 unique monthly visitors through mix media.

Data Analytics (IT) Intern, ConocoPhillips
May 2023 – July 2023

– Consolidated Cisco Vulnerability Reports for 29,000+ device/OS variations within detailed Power BI dashboards.

– Reduced information access time by approx. 50% by using REST API integration, as opposed to website browsing.

– Developed other multi-faceted detailed Power BI analytics dashboards tailored to various Network Operations’ needs.

– Implement updates and new configurations on Network Ops Dashboards for enhanced systems monitoring.

– Utilized automation and/or data analytics tools such as RedHat Ansible, Power BI, UiPath, Python, and REST APIs.

Quality Assurance Engineering Intern, ComboCurve
November 2022 – March 2023

– Orchestrated company-wide training initiatives to enforce stringent compliance with quality standards.

– Administered maintenance of compliant and nonconformance records, with systematic tracking and swift resolutions.

– Engineered testing protocols for service lines, leveraging Agile methods and code reviews to optimize product quality.

Student Coordinator / Tier-2 Support, Texas A&M University IT
May 2022 – November 2022

– Promoted from Student Technician for leadership and advanced skills.

– Managed over 50 technicians and ensure customer contacts are cared for within the 16-hour follow-up window.

– Provided advanced Tier-2 support by engaging in principally complex and VIP issues while aiding other techs.

– Demonstrated keen understanding of Data Science through the analysis of >100 daily reports, surveys, and polls.

Student Technician, Texas A&M University IT
May 2021 – May 2022

– Coordinated with Tier-2/3 support to resolve issues in TAMU systems and the backend system.

– Assisted >50 daily Campus Members with access issues, product use, OS, and remote troubleshooting.

– Assisted the Texas A&M Systems offices in understanding modern technology implemented by the University.

– Created strong relationships with customers and ensured a positive outcome and timely resolution of incidents.

Security Associate, Six Flags
May 2019 – September 2019

– Performed daily and emergency protocols for all park communications in coordination with Houston PD.

– Relayed weather and safety information each hour via radio communication to Houston PD and upper security.

– Hourly reports to Six Flags corporate with 2 detailed documents regarding park safety and weather information.

Clerk, Popeyes
June 2018 – August 2018

– Handled and conducted transactions of over $1,000 daily with reports written to Popeye’s corporate management.

– Demonstrated strong customer service and interpersonal skills to coworkers and managerial staff.

– Monitored over 100 daily orders and ensured their prompt delivery to awaiting customers.

Thank you. For taking the time to learn a little more about myself.
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